January 17, 2010 - 10:15 PM
This week, I have been having some major issues with my cell phone. Although that seems like something very silly to worry about, my phone is my main form of communication. While my parents both have a home phone, a work phone, and a cell phone, I only have one phone. (For those of you that want some extra-credit reading, one of my favorite columnists, Mark Penn, writes about this phoneless home here).
The main issue with my phone right now is the texting, which is a bummer considering that is by far my most used feature of my phone. While my phone allows me to receive texts, it will not let me send them.
Being a business student, we have talked a lot about the different generations and how they interact with each other. Technology is one area where there is a HUGE gap in the level of comfort and usage, giving the advantage to the younger generation. In a generation where information is demanded instantly and even newspapers are too slow, texting is the perfect way to communicate. In under 160 characters, you can quickly and easily talk to multiple people while, for example, sitting in a lecture hall with 250 other students doing the exact same thing.
The moment I noticed this issue, I headed to the Verizon store. Unfortunately, there was nothing they could do for me at the store, so they quickly shooed me out with a 1-800 number and shouted "NEXT". After a 20 minute phone call, Verizon decided to send me another phone in the mail. Not only will this take about a week to come, but it will be a refurbished phone. I was very disappointed in the customer service I received at Verizon, because the man helping me seemed not very concerned about my issue. I tried to explain to him the importance of texting and my dependence on this sole form of telecommunications, but he insisted the 1-800 numbers could fix all my worries.
Although I am upset that I have to wait a while to get my new phone, this illustrates the instant gratification phenomenon I was talking about earlier. I was becoming anxious that I would be practically phone-less for one week, and my mom gently reminded me that "back in her day..." they didn't have cell phones. So for now, I have no choice but to chill out and wait for my phone while exploring new ways to communicate.